IBM Support

PH33110: INSTALLATION MANAGER 1.9.1.4 CRASHES WHEN INSTALLING CLEARCASE 9.1 ON WINDOWS 10

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • IBM Installation Manager 1.9.1.4 crashs when installing IBM
Rational Clearcase version 9.1. The crash occurs when loading
the "translations page".
The stacktrace from the crash will show something similiar to:

1XMCURTHDINFO  Current thread
3XMTHREADINFO      "main" J9VMThread:0x0000000002876700,
omrthread_t:0x00000000005E3E50,
java/lang/Thread:0x0000000080077A68, state:R, prio=6
3XMJAVALTHREAD            (java/lang/Thread getId:0x1,
isDaemon:false)
3XMTHREADINFO1            (native thread ID:0x32C4, native
priority:0x6, native policy:UNKNOWN, vmstate:R, vm thread
flags:0x00000020)
3XMCPUTIME               CPU usage total: 33.484375000 secs,
user: 21.296875000 secs, system: 12.187500000 secs, current
category="Application"
3XMHEAPALLOC             Heap bytes allocated since last GC
cycle=5469664 (0x5375E0)
3XMTHREADINFO3           Java callstack:
4XESTACKTRACE                at
com/ibm/cic/common/core/utils/NativeUtils.winRegRead(Native
Method)
4XESTACKTRACE                at
com/ibm/cic/common/core/utils/NativeUtils.regRead(NativeUtils.ja
va:124)
4XESTACKTRACE                at
com/ibm/cic/agent/internal/adapters/nativeAdapter/win32/WinPlatf
ormOperationsProvider.regRead(WinPlatformOperationsProvider.java
:95)
4XESTACKTRACE                at
com/ibm/cic/agent/internal/adapters/nativeAdapter/win32/WinPlatf
ormOperationsProvider.regRead(WinPlatformOperationsProvider.java
:107)
4XESTACKTRACE                at
com/ibm/rational/common/token/licensing/template/panel/CurrentCC
LicensingInfo.load(CurrentCCLicensingInfo.java:78)
4XESTACKTRACE                at
com/ibm/rational/common/token/licensing/template/panel/TeamRclCf
gPanel.shouldSkip(TeamRclCfgPanel.java:186)
4XESTACKTRACE                at
com/ibm/cic/agent/core/custompanel/api/CustomPanelWrapper.should
Skip(CustomPanelWrapper.java:157)
4XESTACKTRACE                at
com/ibm/cic/agent/internal/ui/custompanel/GeneratedSWTCustomPane
l.shouldSkip(GeneratedSWTCustomPanel.java:890)
4XESTACKTRACE                at
com/ibm/cic/agent/internal/ui/wizards/SingleConfigurationPage.ge
tAllNonSkippedPanels(SingleConfigurationPage.java:788)
4XESTACKTRACE                at
com/ibm/cic/agent/internal/ui/wizards/SingleConfigurationPage.is
PageComplete(SingleConfigurationPage.java:768)
4XESTACKTRACE                at
org/eclipse/jface/wizard/Wizard.canFinish(Wizard.java:155)

WORKAROUND:
None.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users of ClearCase 9.1                                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* IBM Installation Manager 1.9.1.4 crashes when installing     *
* ClearCase version 9.1                                        *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • ClearCase 9.1.0.1 install now succeeds with Installation Manager
1.9.1.4

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH33110
    • 

  • Reported component name
    CLEARCASE WIN
    • 

  • Reported component ID
    5724G2900
    • 

  • Reported release
    910
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-01-06
    • 

  • Closed date
    2021-07-01
    • 

  • Last modified date
    2021-07-01
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLEARCASE WIN
    • 

  • Fixed component ID
    5724G2900
    • 



Applicable component levels


    








      
              
                            

              

              [{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            02 July 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback