PH20463: STUCK WORKFLOWS CANNOT BE CANCELLED THROUGH THE UI

APAR status

• Closed as program error.

Error description

• Sometimes process requests are stuck in 'Running' and they
  cannot be cancelled via the cancel button in the UI.
  

Local fix

• Support can give queries to clear out the stuck workflows
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Some workflows can get into a stuck state because of         *
  * communication or data corruption. When this happened the     *
  * cancel workflow button would not successfully cancel the     *
  * workflow.                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in 7.2.1.0 by adding a 'force cancel' button that will
  clean up records of a stuck workflow.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  UC DEPLOY

• Fixed component ID

  5725M5400

Applicable component levels