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PH15245: WEB AGENTS FAILING WITH OUT OF MEMORY EXCEPTION

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APAR status

  • Closed as program error.

Error description

  • When running web agents with IBM Java, web agents fail and
suddenly disconnect with the following exception:

io.netty.util.internal.OutOfDirectMemoryError: failed to
allocate ### byte(s) of direct memory

Local fix

  • Include the following java flag: -Dio.netty.maxDirectMemory=0

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* All end users on all supported browsers.                     *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* When running web agents with IBM Java, web agents fail and   *
* suddenly disconnect with the following exception:            *
*                                                              *
* io.netty.util.internal.OutOfDirectMemoryError: failed to     *
* allocate ### byte(s) of direct memory                        *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • Fix provided in UCD 7.0.4.0

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH15245
    • 

  • Reported component name
    UC DEPLOY
    • 

  • Reported component ID
    5725M5400
    • 

  • Reported release
    701
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-08-02
    • 

  • Closed date
    2019-10-30
    • 

  • Last modified date
    2019-10-30
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    UC DEPLOY
    • 

  • Fixed component ID
    5725M5400
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS4GSP","label":"IBM UrbanCode Deploy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"701","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            30 October 2019
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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