PH14884: Base CC/CQ integration (v2Perl) hangs, after updating to 9.0.1.6, due to missing expected variables in trigger environment

Rational ClearCase Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearCase Fix Pack 9 (9.0.1.9) for 9.0.1
Rational ClearCase Fix Pack 10 (9.0.1.10) for 9.0.1
Rational ClearCase Fix Pack 11 (9.0.1.11) for 9.0.1

APAR status

• Closed as program error.

Error description

• using the Base CC/CQ integration (v2Perl), after updating to
  ClearCase 9.0.1.6 or 9.0.1.7,
  the scripts fail trying to create directories in the LOCALSYSTEM
  account profile.
  
  The CC/CQ integration triggers expect certain documented
  environment variables to be set to define what environment the
  script is running in
  ATRIA_WEB_GUI
  ATRIA_FORCE_GUI
  ATRIA_WEB_CLEARPROMPT
  ATRIA_NO_BOLD
  
  As of ClearCase 9.0.1.6 the environment is being populated
  instead with
  CCASE_WEB_GUI
  CCASE_FORCE_GUI
  CCASE_WEB_CLEARPROMPT
  CCASE_NO_BOLD
  
  but the scripts are still expecting the old names.
  

Local fix

• In the CQCC_LAUNCH.BAT file, set the ATRIA_* environment
  variables from the CCASE_* variable values:
  
  set ATRIA_WEB_GUI=%CCASE_WEB_GUI%
  set ATRIA_FORCE_GUI=%CCASE_FORCE_GUI%
  set ATRIA_WEB_CLEARPROMPT=%CCASE_WEB_CLEARPROMPT%
  set ATRIA_NO_BOLD=%CCASE_NO_BOLD%
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of the base ClearCase/ClearQuest integration (v2Perl), *
  * after updating to CC 9.0.1.6                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The base CC/CQ integration (v2Perl) hangs, after updating to *
  * CC 9.0.1.6, due to missing expected environment variables in *
  * trigger environment.                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearCase version 9.0.1.8
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARCASE WIN

• Fixed component ID

  5724G2900

Applicable component levels

• R901 PSY

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