LO51800: CLIENT CRASH: "SORRY, AN UNCORRECTABLE ERROR HAS OCCURRED."/"INS UFFICIENT MEMORY"

APAR status

• Closed as fixed if next.

Error description

• A Lotus Notes client intermittently crashes with the below fatal
  stack trace.
  
  ############################################################
  ### FATAL THREAD 1/18 [ NLNOTES:  0dcc:  0dd0]
  ### FP=0x0013edbc, PC=0x601767e1, SP=0x0013e648
  ### stkbase=00140000, total stksize=212992, used stksize=6584
  ### EAX=0x014307ac, EBX=0x61690000, ECX=0x00d80000,
  EDX=0x00d80000
  ### ESI=0x0013ec50, EDI=0x00000000, CS=0x0000001b,
  SS=0x00000023
  ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
  Flags=0x00010206
  Exception code: c0000005 (ACCESS_VIOLATION)
  ############################################################
  @[ 1] 0x601767e1 nnotes.Panic@4+417 (60b169af)
  @[ 2] 0x6017685c nnotes.Halt@4+28 (107)
  @[ 3] 0x601016a5 nnotes.AccessAllProtected@0+85 ()
  @[ 4] 0x6004509e nnotes.AccessAll@8+46 (1,1)
  @[ 5] 0x60046113 nnotes.ProcessGlobalEvent@4+19 (1792ea4)
  @[ 6] 0x60046027 nnotes.OSProcessShouldQuit@0+39 ()
  @[ 7] 0x61694647 nnotesws.DeskIMAILPollComplete@0+7 ()
  @[ 8] 0x6168569b nnotesws.CDeskSubprogram::SubMessageProc+619
  ()
  @[ 9] 0x61684be4 nnotesws.MainWndProc@16+7572 (101cc,113,1,0)
   [10] 0x77cf8734 USER32.GetDC+109 (61682e50,101cc,113,1)
   [11] 0x77cf8816 USER32.GetDC+335 (0,61682e50,101cc,113)
   [12] 0x77cf89cd USER32.GetWindowLongW+295
  (13f7b8,0,13f7d8,6171a218)
   [13] 0x77cf8a10 USER32.DispatchMessageW+15
  (13f7b8,1,101b4,61680000)
  @[14] 0x6171a218 nnotesws.NEMMainLoop@4+696 (4013d0)
  @[15] 0x0040195e NLNOTES.WinMain@16+1422 (61758d80,0,16231c,1)
  @[16] 0x00401e19 NLNOTES.WinMainCRTStartup+389
  (0,13cfb0,7ffdf000,8054d6ed)
   [17] 0x7c817077 kernel32.RegisterWaitForInputIdle+73
  (401c94,0,78746341,20)
  SwiftFile 3.0 is installed on the machine and uninstalling this
  toolkit appears to solve the problem.
  
  The low memory condition could be due to the high amount of
  notes documents opened.
  <@@ ------ Notes Memory -> Usage Summary -> Top 10 Memory Block
  Usage -> 16 bit
  Handles By Size :: (Shared) (Time 16:46:15) ------ @@>
  
    Type  TotalSize      Count    Typename
  -----------------------------------------------------------
  0x824b  684115322      10468  BLK_OPENED_NOTE
  0x880d  423961692       6482  BLK_CL_OPENED_NOTE
  0x8001    2460800       1750  ???
  0x0a0a    1338666         41  ???
  0x8150     457842          7  BLK_SEMWAITERPOOL
  0x8141     261624          4  BLK_STATICPOOL
  0x826c     196218          3  BLK_EXTMGR
  0x9094      82544        212  BLK_NEM_BITMAP_COLORTABLE
  0x8405      74794        416  BLK_IDTABLE
  0x8131      65406          1  BLK_FILENAMES
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# SDIO85K4C2.
  This spr is being closed due to no more maintenance releases
   for 7x.  If this issue persists in a later releases (8.5.1 or
   above) it may be re-raised for investigation.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• NA
  

Fix information

Applicable component levels

• R704 PSN

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