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JR60767: Scheduler job is hanging and not completing.

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APAR status

  • Closed as program error.

Error description

  • Scheduled jobs are getting hung and not running, therefore
    SendMsg is not sending emails and other messages.
    
    The error is due to a duplicate key on SCHSTATUS.  The
    application is erroring when trying to commit the record.
    
    CommerceSrvr E TransactionManager commit CMN0409E: The following
     error occurred during processing: "null".
    javax.transaction.RollbackException
    at
    com.ibm.commerce.server.TransactionManager.commit(TransactionMan
    ager.java:193)
    at
    com.ibm.commerce.server.TransactionManager.commit(TransactionMan
    ager.java:240)
    at
    com.ibm.commerce.scheduler.Scheduler.getReadyToRunLateJob(Schedu
    ler.java:1465)
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce V9
    
    PROBLEM ABSTRACT:
    Scheduler job is hanging and not completing.
    
    BUSINESS IMPACT:
    Scheduled jobs are getting hung and not completing.
    
    RECOMMENDATION:
    

Problem conclusion

  • Fix the logic issue in exception handling part so that
    DuplicateKeyException can be handled correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR60767

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-04

  • Closed date

    2019-05-27

  • Last modified date

    2019-05-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
27 May 2019