APAR status
Closed as program error.
Error description
Scheduled jobs are getting hung and not running, therefore SendMsg is not sending emails and other messages. The error is due to a duplicate key on SCHSTATUS. The application is erroring when trying to commit the record. CommerceSrvr E TransactionManager commit CMN0409E: The following error occurred during processing: "null". javax.transaction.RollbackException at com.ibm.commerce.server.TransactionManager.commit(TransactionMan ager.java:193) at com.ibm.commerce.server.TransactionManager.commit(TransactionMan ager.java:240) at com.ibm.commerce.scheduler.Scheduler.getReadyToRunLateJob(Schedu ler.java:1465)
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce V9 PROBLEM ABSTRACT: Scheduler job is hanging and not completing. BUSINESS IMPACT: Scheduled jobs are getting hung and not completing. RECOMMENDATION:
Problem conclusion
Fix the logic issue in exception handling part so that DuplicateKeyException can be handled correctly.
Temporary fix
Comments
APAR Information
APAR number
JR60767
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
900
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-03-04
Closed date
2019-05-27
Last modified date
2019-05-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
27 May 2019