APAR status
Closed as program error.
Error description
When a CSR logs into Customer Service Module and attempts to Shop as Guest, the session does not switch as a new guest. The session still uses the CSR user to place order, and the order is tied to the CSR and not the new guest user. This issue occurs only after switching stores.
Local fix
n/a
Problem summary
USERS AFFECTED: WebSphere Commerce V9 PROBLEM ABSTRACT: The CSR session does not change after switching stores BUSINESS IMPACT: The CSR cannot shop on behalf of the shopper RECOMMENDATION:
Problem conclusion
Fix CRS's session container to update context for CSR after switching store.
Temporary fix
Comments
APAR Information
APAR number
JR60565
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
900
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-01-18
Closed date
2019-01-22
Last modified date
2019-01-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R900 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021