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JR60565: The CSR session does not change after switching stores

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a CSR logs into Customer Service Module and attempts to
    Shop as Guest, the session does not switch as a new guest. The
    session still uses the CSR user to place order, and the order is
     tied to the CSR and not the new guest user.
    
    This issue occurs only after switching stores.
    

Local fix

  • n/a
    

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce V9
    
    PROBLEM ABSTRACT:
    The CSR session does not change after switching stores
    
    BUSINESS IMPACT:
    The CSR cannot shop on behalf of the shopper
    
    RECOMMENDATION:
    

Problem conclusion

  • Fix CRS's session container to update context for CSR after
    switching store.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR60565

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-18

  • Closed date

    2019-01-22

  • Last modified date

    2019-01-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R900 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021