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JR60345: Checkout failed due to insufficient inventory, but the user is still directed to the shipping/billing page

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a customer adds a product to the shopping cart that is out
of inventory (non-ATP), they can proceed through the checkout
flow to Shipping Billing page despite the out-of-stock items in
their cart.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
WebSphere Commerce V8 and WebSphere Commerce V9

PROBLEM ABSTRACT:
Checkout failed due to insufficient inventory, but the user is
still directed to the shipping/billing page

BUSINESS IMPACT:
Disruptive shopping flow experience

RECOMMENDATION:

    



Problem conclusion


    

  • Update logic for optional changes to let the flow stay at
Shopping cart page in this scenario

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR60345
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    800
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-11-23
    • 

  • Closed date
    2018-12-14
    • 

  • Last modified date
    2018-12-14
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R800  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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