JR60205: Search REST call fails with error code and error key "com/ibm/commerce/user/objsrc/UserCache"

APAR status

• Closed as program error.

Error description

• When a user with an invalidated session makes the REST call to
  the Search endpoint (with a WCToken and WCTrustedToken which is
  no longer valid), the response to this request is:
  
  {"errors":[{"errorMessage":"An error has occurred. If this
  problem persists, contact product
  support.","errorCode":"com\/ibm\/commerce\/user\/objsrc\/UserCac
  he","errorKey":"com\/ibm\/commerce\/user\/objsrc\/UserCache"}]}
  

Local fix

• Search server will use different code base to determine user's
  last logon time.
  

Problem summary

• USERS AFFECTED:
  wc.804.fp
  
  PROBLEM ABSTRACT:
  Search REST call fails with error code and error key
  "com/ibm/commerce/user/objsrc/UserCache"
  
  BUSINESS IMPACT:
  Search server will throw ClassNotFoundException when session
  expired, the expected result is store display re-logon page.
  
  RECOMMENDATION:
  

Problem conclusion

• Search server will use different code base to determine user's
  last logon time.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R800 PSY

     UP