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JR60058: Password Reset Link in email caught exception when clicked.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a customer has forgotten a password and clicks the link to
email them a validation link, the store page reports an error
that prevents the shopper from proceeding to reset their
password. The exception in the log looks like:

ExceptionEnti 1
com.ibm.commerce.foundation.rest.providers.ExceptionEntityProvid
er toResponse java.lang.IllegalStateException
at
com.ibm.ws.webcontainer.srt.SRTServletResponse.addSessionCookie(
SRTServletResponse.java:2175)

Local fix

  • No local fix.

Problem summary

  • USERS AFFECTED:
wc.804.fp

PROBLEM ABSTRACT:
Password Reset Link in email caught exception when clicked.

BUSINESS IMPACT:
Customer can not reset password

RECOMMENDATION:

Problem conclusion

  • Change the logic in CommerceTokenRequestHandler in case if it is
 a local binding REST request, the logic should not force to
generate the Session information.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR60058
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    800
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-09-25
    • 

  • Closed date
    2018-11-07
    • 

  • Last modified date
    2018-11-07
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R800  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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