JR59711: YOU SEE A "JUST A MOMENT" MESSAGE WHEN YOU TRY TO MAP A NETWORK DRIVE

IBM Robotic Process Automation with Automation Anywhere Client Version 11.0.0.4
IBM Robotic Process Automation with Automation Anywhere Control Room Version 11.0.0.4
IBM Robotic Process Automation with Automation Anywhere Client Version 10.0.0 Cumulative Fix 2018.03 Interim Fix 002
IBM Robotic Process Automation with Automation Anywhere Control Room Version 10.0.0 Cumulative Fix 2018.03 Interim Fix 002

APAR status

• Closed as program error.

Error description

• On a system where the IBM Robotic Process Automation with
  Automation Anywhere (IBM RPA) client is installed, you
  successfully map a network drive by using Microsoft Windows
  operating system capabilities. After you disconnect the drive
  and try to map it again, Windows shows a Windows Security window
   with a progress bar stating "Just a moment". This window never
  goes away and the network drive connection cannot be
  established.
  
  In the Microsoft Windows Task Manager, you can see that the
  Windows Explorer application is using one full CPU core. For
  example, if your system has four CPU cores, you see its CPU
  utilization at around 25%.
  
  Using Microsoft's Process Monitor, you can further check the
  Windows Explorer application and can find the
  Automation.CredentialProvider.dll file on the thread's stack.
  The file is part of the IBM RPA client installation.
  

Local fix

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is included in IBM RPA 10.0.0 CF2018.03 interim fix 002
  that ensures the IBM RPA client installation does not prevent
  the operating system capability from mapping a network drive.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RPA WITH AA

• Fixed component ID

  5737E8100

Applicable component levels