JR59475: YOU CAN'T CONTROL THE SCREEN RESOLUTION WHEN YOU RUN THE BOT RUNNER SESSION ON THE CONTROL ROOM

IBM Robotic Process Automation with Automation Anywhere Control Room Version 11.0.0.1
IBM Robotic Process Automation with Automation Anywhere Client Version 11.0.0.1
rpa-client.10.0.0.cf2018.03-ifix001
rpa-controlroom.10.0.0.cf2018.03-ifix001

APAR status

• Closed as program error.

Error description

• When you run or schedule a bot from the control room, you can
  select "Run Bot Runner Session on Control Room". Then the
  control room machine opens a remote desktop to the bot runner
  machine with a fixed screen resolution of 1024 x 745 pixels. If
  your bot requires a larger screen resolution or the same
  resolution that was used when it was developed on a bot creator
  system, your bot might fail.
  

Local fix

• You can set the desired screen resolution on the bot runner
  machine and use the legacy auto-login capability (for details,
  see
  https://support.automationanywhere.com/hc/en-us/articles/1150002
  48293-Auto-Login).
  

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is included in IBM Robotic Process Automation with
  Automation Anywhere V10.0 CF2018.03 interim fix 001 that
  introduces a configuration option on the control room to define
  a custom screen resolution that is used to open a remote desktop
   to the bot runner.
  
  After the fix is installed, complete the following steps:
  
  1, Edit the Enterprise.Setting.xml file located in the
  Automation Anywhere Server Files directory in the public
  documents. The default absolute path is
  C:\Users\Public\Documents\Automation Anywhere Server
  Files\Enterprise.Setting.xml.
  
  2. Add a RemoteMachineConnector section in the ConfigSettings
  element of the XML document that looks like this:
  
    <RemoteMachineConnector>
      <Default>
         <Setting>
           <Height>1366</Height>
           <Width>768</Width>
           <Port>3389</Port>
         </Setting>
      </Default>
    </RemoteMachineConnector>
  
  The Height and Width elements define the screen resolution that
  the control room uses for the remote desktop connection to the
  bot runner client. Use a valid combination for Height and Width.
  Those combinations are mentioned in the Display configuration of
  your operating system.
  
  Port 3389 is the default port of the Remote Desktop Protocol.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RPA WITH AA

• Fixed component ID

  5737E8100

Applicable component levels