IBM Support

JR59202: YOU DON'T SEE THE PROCESS DIAGRAM WHEN THE PROCESS OPENS IN A NEW WINDOW

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Direct link to fix

bpm.8600.cf2018.03.delta.repository

 

APAR status

  • Closed as program error.

Error description

  • When you deploy a process app that has a process and a
client-side human service (CSHS) to IBM Process Server, and then
 start an instance of the process so that the task appears in
the Work dashboard, you expect to see the process diagram when
you select "Open in New Window" on the Work dashboard, expand
the task details, and click View Process Diagram. However, the
diagram is not displayed and you receive an error similar to the
 following error:

Error: The server responded with an error code 400 when
accessing the url. Contact your system administrator.

PRODUCTS AFFECTED
IBM Business Process Manager (BPM)
IBM BPM Express

Local fix

  • 



Problem summary


    

  • Named snapshots are available on Process Server only, which
means that a CSHS must be invoked with a snapshotId instead of a
 branchId. When the Work dashboard opens in a new browser
window, clicking the View Process Diagram button on a task calls
 the CSHS, which has a branchId instead of a snapshotId. As a
result, the process diagram doesn't appear. Instead, you get the
 error message.

    



Problem conclusion


    

  • A fix that uses the correct id information when invoking a CSHS
will be available in a future release of IBM BPM.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR59202
    • 

  • Reported component name
    BPM
    • 

  • Reported component ID
    5737A5700
    • 

  • Reported release
    860
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-03-08
    • 

  • Closed date
    2018-03-08
    • 

  • Last modified date
    2018-03-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM
    • 

  • Fixed component ID
    5737A5700
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.6.0.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            14 September 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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