JR56694: CSR cannot view products when accessing a customer's account

APAR status

• Closed as program error.

Error description

• When running price mode "2", a CSR cannot view products when
  accessing a customer's account. The CSR can view products when
  logged in as the CSR account, but as soon as the CSR takes over
  a customer's account and views products, the CSR receives a
  "Store has encountered an error" message for all products.
  

Local fix

• Execute below SQL statements and restart the server.
  
  select acactgrp_id From ACACTGRP where groupname =
  'BecomeUserServicesActionGroup';
  
  insert into acaction
  values(-7777,'com.ibm.commerce.price.facade.server.commands.GetE
  ntitledPriceCmd',null);
  insert into acactactgp values(<acactgrp_id>,-7777,null,null);
  
  insert into acactactgp values(<acactgrp_id>,-8888,null,null);
  insert into acaction
  values(-8888,'com.ibm.commerce.tools.optools.order.commands.OnBe
  halfCSROrderCommentsAddRestCmd',null);
  
  where, <acactgrp_id> is the value retrieved from the first
  select statement.
  

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 8.
  
  PROBLEM ABSTRACT:
  CSR cannot view products when accessing a customer's account
  
  BUSINESS IMPACT:
  CSR users cannot shop on-behalf of shoppers when priceMode is
  set to '2' in STORECONF database table.
  
  RECOMMENDATION:
  

Problem conclusion

• Add halfCSROrderCommentsAddRestCmd and GetEntitledPriceCmd to
  BecomeUserServicesActionGroup, so that CSR can execute these
  commands on behalf of shoppers.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels