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JR56609: Intermittent failures in REST service productview/bySearchTerm

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APAR status

  • Closed as program error.

Error description

  • The search application throws an intermittently exception in the
"productview/bySearchTerm" REST call.

aused by: java.lang.IllegalArgumentException: Comparison method
violates its general contract!
    at
java.util.ComparableTimSort.mergeLo(ComparableTimSort.java:730)
    at
java.util.ComparableTimSort.mergeAt(ComparableTimSort.java:467)
    at
java.util.ComparableTimSort.mergeCollapse(ComparableTimSort.java
:392)
    at
java.util.ComparableTimSort.sort(ComparableTimSort.java:198)
    at
java.util.ComparableTimSort.sort(ComparableTimSort.java:162)
    at java.util.Arrays.sort(Arrays.java:680)
    at
com.ibm.commerce.foundation.server.services.rest.search.expressi
on.solr.SolrRESTSearchByFacetExpressionProvider.invoke(SolrRESTS
earchByFacetExpressionProvider.java:168)
    at
com.ibm.commerce.foundation.server.services.rest.search.expressi
on.solr.SolrRESTSearchExpressionProvider.invoke(SolrRESTSearchEx
pressionProvider.java:282)
    at
com.ibm.commerce.foundation.server.services.search.SearchService
Facade.invokeSearchExpressionProvider(SearchServiceFacade.java:1
57)
    at
com.ibm.commerce.foundation.server.services.search.SearchService
Facade.performSearch(SearchServiceFacade.java:191)
    ... 101 more

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
WebSphere Commerce version 8 shoppers.

PROBLEM ABSTRACT:
Intermittent failures in REST service productview/bySearchTerm

BUSINESS IMPACT:
Shoppers are intermittently unable to execute searches.

RECOMMENDATION:

    



Problem conclusion


    

  • The compareTo() method of the Facet class has been revised.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR56609
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-09-02
    • 

  • Closed date
    2016-10-28
    • 

  • Last modified date
    2016-10-28
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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