JR56014: Shoppers who have coupons from deleted promotions cannot acquire new coupons for promotions with per-shopper redemption limit

APAR status

• Closed as program error.

Error description

• Shoppers who have been given coupons for a promotion which has
  since been deleted will be unable to receive coupons for any
  other promotion that has per-shopper limits.
  
  While checking that the shopper has not yet reached the limit
  for the new coupon's promotion, existing coupons in the
  shopper's wallet are matched to their corresponding promotions.
   When a deleted promotion is encountered, a NullPointerException
   is raised and processing ends before issuing the new coupon.
  
  Sample trace entry that indicates this issue has occurred:
  
  [6/21/16 13:35:41:909 EDT] 000000c5 PromotionAppl 1   [Major
  error code: -2700, Minor error code: 0
  Error message: No coupons and be issued for this promotion.
  Exception is:
  com.ibm.commerce.marketing.promotion.persistence.PersistenceObje
  ctReadException: java.lang.NullPointerException
  Promotion is: Your promotion name-10005602, Version=N,
  Revision=N]
  

Local fix

• Execute the follow SQL statements to remove all coupon entries
  from the PX_COUPON table that are associated with promotions
  that are deleted or marked for deletion:
  
  /*Promotions that have been deleted*/
   delete from px_coupon where name not in (select name from
  px_promotion)"
  
  /*Promotions that have been marked for deletion*/
  delete from px_coupon where name in (select name from
  px_promotion where status=2)
  

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 7 and Version 8 business users who
  use marketing activities to issue coupons that are associated
  with promotions with 'per shopper limit' field defined and have
  also deleted promotions that have coupons issued to shoppers.
  
  PROBLEM ABSTRACT:
  Shoppers who have coupons from deleted promotions cannot acquire
   new coupons for promotions with per-shopper redemption limit
  
  BUSINESS IMPACT:
  Shopper cannot acquire new coupons for promotions that
  specifically has 'per shopper redemption limit' set if there is
  already a coupon in shopper's wallet that is associated with a
  deleted promotion.
  
  RECOMMENDATION:
  

Problem conclusion

• Logic was altered to bypass the deleted promotions when checking
   redemption limits, avoiding the null pointer situation.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC COM PROF ED

• Fixed component ID

  5724I4000

Applicable component levels

• R700 PSY

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