IBM Support

JR55468: Facet selection does not work with browser 'Back' button

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After applying JR54580, facet selection does not work as
    expected after a shopper presses the browser's 'Back' button if
    the selected facet was originally hidden by the 'Show all'
    button. For example, consider the following shopper flow:
    
    1. Go to Category page.
    2. Click 'Show all' for any facet. More values are displayed.
    3. Select one of the facet values that was originally hidden
    before pressing 'Show all'.
    4. Select any product in the display.
    5. Press 'Back' button on browser.
    
    At this time, the facet selection does not work for the category
     page. The page itself will also not show any more products.
    

Local fix

Problem summary

  • USERS AFFECTED:
    Aurora starter store on WebSphere Commerce Version 7 Feature
    Pack 7 or Feature Pack 8.
    
    
    
    PROBLEM ABSTRACT:
    Facet selection does not work with browser 'Back' button
    
    BUSINESS IMPACT:
    Negative shopper experience because the browser 'Back' button
    does not work as expected on the store.
    
    RECOMMENDATION:
    

Problem conclusion

  • Updated code to load the proper facet selections when a shopper
    clicks the browser 'Back' button.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR55468

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-03-04

  • Closed date

    2016-05-05

  • Last modified date

    2016-05-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021