JR55387: ALERT EMAIL IS NOT SENT BECAUSE AN SMTP SERVER AUTHENTICATION EXCEPTION OCCURS

8.5.7.0-WS-WBM-IFJR55387
8.5.5.0-WS-WBM-IFJR55387

APAR status

• Closed as program error.

Error description

• When a business condition occurs that triggers an alert email,
  that alert email might not be sent if the SMTP server treats the
   empty string ("") that is passed for a user ID as a character
  that is not null. If an SMTP server does not treat the empty
  string as null, the SMTP server interprets that there is a user
  ID and requests a password. An empty string is also sent for the
   password, which isn't valid behavior. As a result, an
  authentication error similar to the following error is written
  to the SystemOut.log file:
  
  [2/15/16 12:18:58:122 CST] 0000037f EmailHelper   E
  com.ibm.wbimonitor.actionmgr.handling.EmailHelper
  sendEmail(String, String, String, ArrayList) CWMAA2006E: An
  unexpected exception occurred. Exception stack
  com.ibm.wbimonitor.actionmgr.exception.SMTPException:
  javax.mail.AuthenticationFailedException: failed to connect
   at
  com.ibm.wbimonitor.actionmgr.handling.EmailSender.send(EmailSend
  er.java:191)
   at
  com.ibm.wbimonitor.actionmgr.handling.EmailHelper.sendEmail(Emai
  lHelper.java:97)
   at
  com.ibm.wbimonitor.actionmgr.handling.EmailActionHandler.sendNot
  ification(EmailActionHandler.java:345)
   at
  com.ibm.wbimonitor.actionmgr.handling.EmailActionHandler.handleE
  vent(EmailActionHandler.java:405)
  
  PRODUCT AFFECTED:
  IBM Business Monitor
  

Local fix

Problem summary

• When sending an alert email without authentication, Business
  Monitor does not consider that an SMTP server might interpret an
   empty string as a non-null value. Instead, null values for the
  user and password attributes should be specified.
  

Problem conclusion

• A fix is available for Business Monitor V8.5.5.0 that allows an
  alert email to be sent when you use certain types of SMTP
  servers.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR55387:
  
  1. Select IBM Business Monitor from the product selector, the
  installed version to the fix pack level, and your platform, and
  then click Continue.
  2. Select APAR or SPR, enter JR55387, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WEB BUS MONITOR

• Fixed component ID

  5724M2400

Applicable component levels

• R855 PSY

     UP