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JR55325: Back button does not work as expected

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APAR status

  • Closed as program error.

Error description

  • Back button does not work as expected in the case of a shopper
    navigating from the category display page to a product page that
     has only one defining attribute (only one resolvable SKU). The
    shopper is instead redirected to the category display page.
    
    When navigating to a product from the category display page, the
     Product URL is generated automatically.
    SKU resolution occurs without selection of any attributes if it
    has only one defining attribute with a single value. When a user
     clicks the Back button from the SKU page, the user is taken to
    Product page if it has multiple SKU's, which is the expected
    behavior. If the shopper then clicks the Back button again, the
    shopper is correctly redirected to the category display page.
    
    However, in the case of a product that has a single SKU (single
    defining attribute), if a shopper clicks the Back button the
    product page is loaded and then quickly reloads the SKU URL.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce Version 7 environments with Cumulative
    Interim Fix JR52306 for Feature Pack 7 installed and
    displaySKUContext = true.
    
    PROBLEM ABSTRACT:
    Back button does not work as expected
    
    BUSINESS IMPACT:
    Shoppers cannot browse back to the product page from a SKU page.
    
    RECOMMENDATION:
    

Problem conclusion

  • For single SKU products, shoppers are redirected from the
    product URL to SKU URL on load, so when the user hits back
    button, it
    will redirect properly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR55325

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-16

  • Closed date

    2016-05-02

  • Last modified date

    2016-05-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021