APAR status
Closed as program error.
Error description
Back button does not work as expected in the case of a shopper navigating from the category display page to a product page that has only one defining attribute (only one resolvable SKU). The shopper is instead redirected to the category display page. When navigating to a product from the category display page, the Product URL is generated automatically. SKU resolution occurs without selection of any attributes if it has only one defining attribute with a single value. When a user clicks the Back button from the SKU page, the user is taken to Product page if it has multiple SKU's, which is the expected behavior. If the shopper then clicks the Back button again, the shopper is correctly redirected to the category display page. However, in the case of a product that has a single SKU (single defining attribute), if a shopper clicks the Back button the product page is loaded and then quickly reloads the SKU URL.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce Version 7 environments with Cumulative Interim Fix JR52306 for Feature Pack 7 installed and displaySKUContext = true. PROBLEM ABSTRACT: Back button does not work as expected BUSINESS IMPACT: Shoppers cannot browse back to the product page from a SKU page. RECOMMENDATION:
Problem conclusion
For single SKU products, shoppers are redirected from the product URL to SKU URL on load, so when the user hits back button, it will redirect properly.
Temporary fix
Comments
APAR Information
APAR number
JR55325
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-16
Closed date
2016-05-02
Last modified date
2016-05-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021