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JR55064: OCCException in WebSphere Commerce when you try to save Commerce Insights user preferences

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When Commerce Insights user preferences are modified and saved,
an "Optimistic Concurrenty Control Exception" occurs and a
transaction is rolled back. However, the user preferences are
saved and there is no functional problem.

The exception occurs because multiple concurrent requests are
sent to the WebSphere Commerce application server.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
Customers of WebSphere Commerce Version 8 with Commerce
Insights.

PROBLEM ABSTRACT:
OCCException in WebSphere Commerce when you try to save Commerce
 Insights user preferences

BUSINESS IMPACT:
There is a minor performance impact from the transaction roll
back.

RECOMMENDATION:

    



Problem conclusion


    

  • Updated code so that requests are executed serially, rather than
 concurrently, to avoid optimistic update failure exceptions.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR55064
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-01-06
    • 

  • Closed date
    2016-01-18
    • 

  • Last modified date
    2016-01-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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