JR54704: Guest users do not receive emails from orders that are submitted by CSRs through WebSphere Commerce Accelerator

APAR status

• Closed as program error.

Error description

• When you use a CSR account to submit a new Guest Order in
  WebSphere Commerce Accelerator (Operations > Place Guest Order),
   the guest shopper might not receive an OrderReceived email
  confirmation after the order is received.
  
  
  An email confirmation is not sent because the OrderReceived
  action looks at the selfAddress column of the ADDRESS table.
  Since a guest shopper does not have an applicable selfAddress=1
  entry in the ADDRESS table, an email is not sent.
  

Local fix

• No local fix.
  

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 7 users.
  WebSphere Commerce Version 8 users.
  
  PROBLEM ABSTRACT:
  Guest users do not receive emails from orders that are submitted
   by CSRs through WebSphere Commerce Accelerator
  
  BUSINESS IMPACT:
  Guest users do not receive an order confirmation email if a CSR
  purchases on behalf of a shopper through WebSphere Commerce
  Accelerator.
  
  RECOMMENDATION:
  

Problem conclusion

• The selfaddress column was designed for registered user only.
  Therefore, code was updated to not evaluate the selfaddress
  column when retrieving the guest shopper address.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP