JR54474: After search server separation, cannot complete shopping flow by directly going to a Product display page after clearing cookies

APAR status

• Closed as program error.

Error description

• If a shopper clears the browser cookies, then directly opens a
  Product display page and tries to add the item to the cart, the
  shopper encounters a Generic error page.
  
  The shopper encounter the error page because when WebSphere
  Commerce tries to load the Shopping cart page, a request is also
   sent to the WebSphere Commerce search server for processing.
  The search server cannot find the corresponding user activity
  data in the database since it is not yet committed.
  

Local fix

• After adding to shopping cart action, try to redirect to next
  page(shopping cart page) instead of forward.
  Or in the page after add to shopping cart action, do not act
  search request.
  

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 Feature Pack 7/Fix Pack 8
  
  PROBLEM ABSTRACT:
  After search server separation, cannot complete shopping flow by
   directly going to a Product display page after clearing cookies
  
  BUSINESS IMPACT:
  Shoppers cannot add items to the cart.
  
  RECOMMENDATION:
  

Problem conclusion

• Commit the transaction when the activity token is persisted to
  the database.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP