JR54461: Cannot compare products because the maximum number of products to compare was reached

APAR status

• Closed as program error.

Error description

• You encounter the following error "The maximum number of
  products that can be compared is 4. Please refine your
  selection." but you selected 4 or less products to compare.
  
  This error occurs if you previously completed a comparison
  between other products. The product IDs that you chose to
  compare are not reset in the cookie after a new search is
  performed.
  For example, assume you search for a term such as 'dress', and
  then select 4 products to compare.
  You then search for a term such as 'shoes' and then try to
  compare 4 shoes. You will encounter the error.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 Feature Pack 7.
  
  PROBLEM ABSTRACT:
  Cannot compare products because the maximum number of products
  to compare was reached
  
  BUSINESS IMPACT:
  Shoppers cannot properly compare products on the Search results
  page.
  
  RECOMMENDATION:
  

Problem conclusion

• Clear compare product IDs in the cookie when a new search is
  performed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP