JR54325: Shipping promotions that target the "pick up in store" shipping method are not applied to an order

APAR status

• Closed as program error.

Error description

• When an active shipping promotion targets the "pick up in store"
  shipping method, shoppers are not qualified for the promotion
  even if they select the targeted "pick up in store" shipping
  method.
  
  A Null Pointer Exception similar to the following might be seen
  in the trace.log:
  
  [9/11/15 16:05:25:295 CEST] 00000036 ShippingModeF 3
  com.ibm.commerce.marketing.promotion.condition.ShippingModeFilte
  r filter java.lang.NullPointerException
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 users who use shipping-level promotions
  that targets "pick up in store" shipping method.
  
  PROBLEM ABSTRACT:
  Shipping promotions that target the "pick up in store" shipping
  method are not applied to an order
  
  BUSINESS IMPACT:
  Shoppers will not be able to redeem in-store pickup promotions.
  
  RECOMMENDATION:
  

Problem conclusion

• The root cause of this problem is that in-store pickup does not
  use a shipping carrier (i.e. since it is in person pickup) so
  the CARRIER column is set to null in the SHIPMODE table.
  
  The shipping filter was changed to properly handle the "null"
  value.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP