IBM Support

JR54179: Virtual Memory Manager EntityNotFoundException causes transaction rollback

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • Shoppers might encounter an error during order submission. You
might notice a Virtual Memory Manager (VMM)
EntityNotFoundException in your log files.

This issue occurs because of a query failure from the WebSphere
Commerce server to the Websphere Application server by VMM API
when looking for a member by it's unique id.
The VMM code sets the transaction to rollback when the entity is
 not found.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
WebSphere Commerce Fix Pack 8.

PROBLEM ABSTRACT:
Virtual Memory Manager EntityNotFoundException causes
transaction rollback

BUSINESS IMPACT:
Shopper cannot submit an order.

RECOMMENDATION:

    



Problem conclusion


    

  • Add transaction section in VMM query code, so that even if there
 are issues during VMM searching, it will only affect VMM query
itself and does not break the whole transaction.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR54179
    • 

  • Reported component name
    3C COM PROF ED
    • 

  • Reported component ID
    5724I4000
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-08-31
    • 

  • Closed date
    2015-12-13
    • 

  • Last modified date
    2015-12-22
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    3C COM PROF ED
    • 

  • Fixed component ID
    5724I4000
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSPK6A","label":"WebSphere Commerce Professional"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            22 December 2015
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback