JR53216: Unexpected/unknown error message is shown to the shopper when the session expires

APAR status

• Closed as program error.

Error description

• Steps to reproduce on a product page (select attribute):
  a) Log in to the store
  b) Navigate to one product.
  c) Wait for the session to expire
  d) Select an attribute
  
  User should be told that the session has expired and then
  redirected to  sign in page, instead the shopper sees an error
  about some unknown error occurred on the server.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce customers using starter stores with Dojo
  
  PROBLEM ABSTRACT:
  Unexpected/unknown error message is shown to the shopper when
  the session expires
  
  BUSINESS IMPACT:
  Shoppers get bad user experience on some timeout scenarios
  
  RECOMMENDATION:
  

Problem conclusion

• A few places in the starter store did not use the WC Ajax
  framework to make asynchronous calls to the server, instead they
   used the dojo xhr framework directly. Therefore, these places
  do not handle timeout and other error scenarios gracefully.
  Change these few places to use proper WC Ajax framework.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP