APAR status
Closed as program error.
Error description
A SocketTimeoutException was experienced during internal testing of a store with entitlement. An internal deadlock occurred and lasted for 10 seconds until a timeout occurred. The situation occurred when the WC server called to the Search server, which in turn called back to the same WC server.
Local fix
Problem summary
USERS AFFECTED: Customers of WebSphere Commerce version 7 fixpack 8 and feature pack 7. PROBLEM ABSTRACT: SocketTimeoutException in store with entitlement BUSINESS IMPACT: Occasional request failures returned to shoppers. RECOMMENDATION:
Problem conclusion
This fix avoids the internal deadlock.
Temporary fix
Comments
APAR Information
APAR number
JR52444
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-29
Closed date
2015-02-17
Last modified date
2015-02-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
17 February 2015