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JR52444: SocketTimeoutException in store with entitlement

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APAR status

  • Closed as program error.

Error description

  • A SocketTimeoutException was experienced during internal testing
of a store with entitlement.  An internal deadlock occurred and
 lasted for 10 seconds until a timeout occurred.  The situation
occurred when the WC server called to the Search server, which
in turn called back to the same WC server.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
Customers of WebSphere Commerce version 7 fixpack 8 and feature
pack 7.

PROBLEM ABSTRACT:
SocketTimeoutException in store with entitlement

BUSINESS IMPACT:
Occasional request failures returned to shoppers.

RECOMMENDATION:

    



Problem conclusion


    

  • This fix avoids the internal deadlock.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR52444
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-01-29
    • 

  • Closed date
    2015-02-17
    • 

  • Last modified date
    2015-02-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            17 February 2015
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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