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JR52231: Encounter HTTP 500 Error when searching for customers on Accelerator

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • In WebSphere Commerce Accelerator, when searching for customers
using the "Operations>Find Customers" menu, a blank HTTP 500
error frame appears.

The webapp/wcs/tools/servlet/ShopperListB2C page is not loading.

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
On WebSphere Commerce V7 Fix Pack 6 or later, for administrators
 who use Accelerator.

PROBLEM ABSTRACT:
Encounter HTTP 500 Error when searching for customers on
Accelerator.

BUSINESS IMPACT:
Administrators cannot search for customers on Accelerator.

RECOMMENDATION:

    



Problem conclusion


    

  • Added a missing class import declaration on the
ShopperListB2C.jsp page.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR52231
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2015-01-07
    • 

  • Closed date
    2015-01-29
    • 

  • Last modified date
    2015-02-02
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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