JR52125: THE SENDMARKETINGTRIGGERS JOB WILL TIMEOUT AFTER 5 MINUTES IF TH E TRANSACTION IS NOT COMMITTED.

APAR status

• Closed as program error.

Error description

• The "sendMarketingTriggers" job is currently timing out.  As a
  result
  our daily "Customer Is In Segment" dialog activities are
  failing.
  
  The SendMarketingTriggers job will timeout after 5 minutes if
  the transaction is not committed.
  There is code to handle when this job runs long because of lots
  of members in an individual segment (1000+), or lots of entries
  in DMTRIGSND.
  However, customer scenario is one that is not currently being
  handled.
  Customer has 6 dialog activities that are being evaluated
  because of the "Customer Is In Segment" trigger, but each
  individual segment does not exceed 1000 members. The segment
  sizes are 561, 79, 390, etc..
  So with the current code, the total length is exceeding 5
  minutes, and the transaction is never committed along the way.
  

Local fix

Problem summary

• Timeout exceptions may appear in the logs when running the
  nightly SendMarketingTriggers scheduled job.
  

Problem conclusion

• This problem occurs when there are many dialog activities with
  triggers that are evaluated once a day and the number of users
  processed in each activity is under 1000.
  
  The marketing code was enhanced to prevent the transaction
  timeout when processing a large number of dialog activities
  during the SendMarketingTriggers scheduled job.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP