JR51982: Dialog activity does not work as expected on a clustered environ ment

APAR status

• Closed as program error.

Error description

• When the SendMarketingTriggers scheduled job runs to process
  Wait events in a dialog activity, sometimes the events are
  ignored and are not processed for individual customers. This
  occurs on a clustered environment.
  

Local fix

• Set userBehaviorBatchUpdateCacheSize = 1 in the marketing
  wc-admin-component configuration
  

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on v7 using dialog activities on a
  clustered environment.
  
  PROBLEM ABSTRACT:
  Dialog activity does not work as expected on a clustered
  environment
  
  BUSINESS IMPACT:
  Customers do not participate properly in marketing activities
  
  RECOMMENDATION:
  

Problem conclusion

• For a dialog activity, the marketing system records which
  triggers are expected for an individual customer (for example,
  wait triggers, or triggers in a branch) in the customer's user
  behavior record. These updates are first stored in memory, and
  are later persisted in a batch. In a clustered environment, when
   the triggers are processed (for example, by the
  SendMarketingTriggers scheduled job), the marketing system may
  not have the most current user behavior records, and the
  triggers will be ignored. As a result, the customers may not
  participate in the dialog activity as expected. The marketing
  system was updated to persist user behavior updates related to
  dialog activities immediately.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP