JR51076: CHARTS BUILT WITH DASHBOARDS TOOLKIT DO NOT DISPLAY AS PIE CHARTS

Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• If you use an application that contains charts that were built
  by using the IBM Business Process Manager (BPM) dashboards
  toolkit, those charts cannot render as pie charts. There is no
  visible indicator of the issue, unless you open a browser
  debugging tool, such as Firebug (if Firefox is the browser) or
  Developer Tools (if Internet Explorer is the browser). In the
  debugging tool, you see an error message that is similar to the
  following message:
  
  
  Firebug:
  Coach framework caught exception when calling Life cycle API
  load() on view div_1_1_2_1_1_r0, Exception: Permission denied to
  access property 'userProfile'
  
  Developer Tools:
  Coach framework caught exception when calling Life cycle API
  load() on view div_1_1_2_1_1_r0, Exception: TypeError: Object
  doesn't support this property or method
  
  
  IBM SmartCloud Orchestrator V2.3.0 charts that are based on the
  IBM BPM dashboards toolkit also cannot render as pie charts
  because of this issue.
  
  PRODUCTS AFFECTED:
  IBM BPM Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• You can right-click the frame where the chart is displayed and
  select the option to display the frame in a new tab or new
  window. In the new tab or window, the pie chart renders
  correctly.
  

Problem summary

• The pie-chart rendering code in the Dashboards toolkit retrieves
   your user profile to determine whether you are using a language
   (Japanese, Polish, or Turkish) that requires different
  formatting than other languages for the labels on the pie chart.
   The user profile retrieval code incorrectly determined that you
   are using IBM Process Portal and tried to access a cached user
  profile before attempting to retrieve it from REST services.
  Because the profile is cached only by Process Portal, the
  missing reference caused an error and prevented the pie chart
  from rendering.
  

Problem conclusion

• A fix is available for IBM BPM V8.5.0.0 that catches the
  exception that is generated by the cached user profile access
  attempt and retrieves your user profile from REST services,
  allowing the pie chart to be rendered correctly.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR51076:
  
  1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
  2. Select APAR or SPR, enter JR51076, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM ADVANCED

• Fixed component ID

  5725C9400

Applicable component levels

• R850 PSY

     UP