JR50442: After upgrading to Feature Pack 7, Store Preview fails to display content in Accelerator.

APAR status

• Closed as program error.

Error description

• After upgrading to Feature Pack 7, the store preview function in
  Accelerator fails to display content.
  
   You can see errors in the trace similar to the following:
  
  
   [4/16/14 13:40:20:045 BST] 0000002a LoggingHelper E
  /GenericJSPPageError.jsp - <Null Message>
   java.lang.NullPointerException
   at
  org.apache.taglibs.standard.tag.common.fmt.MessageSupport.doEndT
  ag(MessageSupport.java:158)
   at
  com.ibm._jsp._ContentRecommendation._jspx_meth_fmt_message_0(_Co
  ntentRecommendation.java:18364)
   at
  com.ibm._jsp._ContentRecommendation._jspx_meth_c_if_78(_ContentR
  ecommendation.java:18391)
   at
  com.ibm._jsp._ContentRecommendation._jspService(_ContentRecommen
  dation.java:1248)
   at
  com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
  
  
   [4/16/14 13:40:23:087 BST] 0000002a LoggingHelper E
  /GenericJSPPageError.jsp - <Null Message>
   java.lang.NullPointerException
   at
  org.apache.taglibs.standard.tag.common.fmt.MessageSupport.doEndT
  ag(MessageSupport.java:158)
   at
  com.ibm._jsp._EMarketingSpot._jspx_meth_fmt_message_1(_EMarketin
  gSpot.java:7502)
   at
  com.ibm._jsp._EMarketingSpot._jspx_meth_c_if_35(_EMarketingSpot.
  java:7542)
   at
  com.ibm._jsp._EMarketingSpot._jspService(_EMarketingSpot.java:11
  00)
   at
  com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
  
  
   [4/16/14 13:40:24:672 BST] 0000002a LoggingHelper E
  /GenericJSPPageError.jsp - <Null Message>
   java.lang.NullPointerException
   at
  org.apache.taglibs.standard.tag.common.fmt.MessageSupport.doEndT
  ag(MessageSupport.java:158)
   at
  com.ibm._jsp._CategoryRecommendation._jspx_meth_fmt_message_0(_C
  ategoryRecommendation.java:12950)
   at
  com.ibm._jsp._CategoryRecommendation._jspx_meth_c_if_47(_Categor
  yRecommendation.java:12977)
   at
  com.ibm._jsp._CategoryRecommendation._jspService(_CategoryRecomm
  endation.java:1127)
   at
  com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
  

Local fix

• Use CMC to preview store page.
  

Problem summary

• USERS AFFECTED:
   WebSphere Commerce users on v7.0 Feature Pack 7 using
  Accelerator's Store Preview
  
   PROBLEM ABSTRACT:
   After upgrading to Feature Pack 7, Store Preview fails to
  display content in Accelerator.
  
   BUSINESS IMPACT:
   Unable to view store preview in Accelerator
  
   RECOMMENDATION:
  

Problem conclusion

• Fixes the improper setting of the WC_TOOLLOCALE cookie
  
  
   -------------------------------------------------------------
   The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
   http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP