IBM Support

JR49493: CMVC 234656 - E-mails not sent for a daily Customer Abandons Shopping Cart dialog activity

Direct links to fixes

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009

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APAR status

  • Closed as program error.

Error description

  • When the daily processing for a Customer Abandons Shopping Cart
dialog activity occurs, and the activity has a Send Message
action to send an email at the daily scheduled time, a
'SendEmailActivity' scheduled job is created for each user that
day which had an abandoned shopping cart. As a result, the
SCHCONFIG database table is filled with 'SendEmailActivity'
records with the same timestamp. In addition, customers do not
receive the marketing e-mail.  This problem also occurs with the
 other triggers that get processed once a day (Customer Is In
Segment, Customer Celebrates Birthday, Recurring Order Event,
Subscription Event)

Local fix

  • Select "Send immediately" in the Send Message e-mail action

Problem summary

  • USERS AFFECTED:
 WebSphere Commerce users on v7.0 using the Send Message e-mail
action to send an email at the daily scheduled time

 PROBLEM ABSTRACT:
 E-mails not sent for a daily Customer Abandons Shopping Cart
dialog activity

 BUSINESS IMPACT:
 Dialog activity does not send email to customers

 RECOMMENDATION:

Problem conclusion

  • The marketing code was fixed to only create one
'SendEmailActivity' scheduled job for each day the dialog
activity runs.
 -------------------------------------------------------------
 The latest available maintenance information can be obtained
from the Recommended Fixes for WebSphere Commerce technote:
 http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR49493
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-02-28
    • 

  • Closed date
    2014-03-26
    • 

  • Last modified date
    2014-03-26
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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