JR48917: OrderShippingBillingConfirmationPage shows error if Paypal is used as mode of payment and analytics is enabled

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009

APAR status

• Closed as program error.

Error description

• When extraparmsMap="${analyticsMap}" is added to the  <cm:order>
  tag in biConfig.xml and PayPal Express is used as the payment
  method, a guest checkout will appear to work as far as
  confirmation of the payment, then will return to the receipt
  page with an error at the bottom of the page, such as:
  
    "The store has encountered a problem processing the last
  request. Try again later. If the problem persists, contact your
  site administrator."
  
   AND/OR
  
   an exception similar to the following may appear in the logs:
  
   Stack trace:
   [ EST] 0000002b logging     E /GenericJSPPageError.jsp - <Null
  Message> javax.servlet.jsp.JspTagException at
  com.ibm.commerce.bi.taglib.OrderBaseTag.doStartTag(OrderBaseTag.
  java:399
   ) at
  com.ibm._jsp._OrderShippingBillingConfirmationPage._jspx_meth_cm
  _order_0 (_OrderShippingBillingConfirmationPag e.java:31809) at
  com.ibm._jsp._OrderShippingBillingConfirmationPage._jspService(_
  OrderShi
   ppingBillingConfirmationPage.java:3474) at
  com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99
  

Local fix

Problem summary

• USERS AFFECTED:
   Customer who leverage PayPal and have enabled the Analytics tag
  cm:order (with extraparmsMap="${analyticsMap}") to capture data
  
   PROBLEM ABSTRACT:
   OrderShippingBillingConfirmationPage shows error if Paypal is
  used as mode of payment and analytics is enabled
  
   BUSINESS IMPACT:
   Shoppers who use the PayPal payment method may be unable to
  complete their order.
  
   RECOMMENDATION:
  

Problem conclusion

• When paying with non-traditional methods (such as the PayPal
  customization), some information about the user may not be
  available through WebSphere Commerce, such as customer address.
  Additional checks were added to allow for the normal processing
  of the order when this information is missing.
  
   -------------------------------------------------------------
   The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
   http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  3C COM PROF ED

• Fixed component ID

  5724I4000

Applicable component levels

• R700 PSY

     UP