IBM Support

JR48590: HELP LINKS ARE NOT WORKING IN PROCESS CENTER

Fixes are available

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

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APAR status

  • Closed as program error.

Error description

  • Help links in the Process Center console are not working. When
a user clicks on any help link, nothing happens. The help page
does not open in the browser and no error is displayed.

Local fix

  • n/a

Problem summary

  • ****************************************************************
* USERS AFFECTED:  Users of IBM BPM Express, Standard and      *
*                  Advanced.                                   *
****************************************************************
* PROBLEM DESCRIPTION: Users are unable to access IBM BPM      *
*                      online help from within Process         *
*                      Center.                                 *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
Users might experience problems while trying to access online
help from within Process Center or other IBM BPM components
such as Process Portal or Process Admin Console.  This is due
to an issue with the files installed with the product that are
required by online help.

Problem conclusion

  • This APAR provides corrected versions of the files that are
required by online help.

FIX AVAILABILITY:
A fix for IBM BPM V8500 is available on Fix Central:
http://www.ibm.com/support/fixcentral
After you select the product group, product, installed
version, and platform, click Continue and then select APAR or
SPR, enter JR48590, and click Continue.

When downloading fix packages, ensure that you also download
the readme file for each fix. Review each readme file for
additional installation instructions and information about the
fix.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR48590
    • 

  • Reported component name
    BPM ADVANCED
    • 

  • Reported component ID
    5725C9400
    • 

  • Reported release
    850
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-11-22
    • 

  • Closed date
    2014-01-14
    • 

  • Last modified date
    2014-03-06
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM ADVANCED
    • 

  • Fixed component ID
    5725C9400
    • 



Applicable component levels


    

  • R800  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            12 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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