Direct links to fixes
APAR status
Closed as program error.
Error description
The SendMarketingTriggers scheduled job fails with a transaction timeout when processing a large number of entries in the DMTRIGSND database table. A large number of entries in the DMTRIGSND occurs when there are a lot of customers participating in dialog activities with Customer Places Order, Customer Registers, and Wait triggers. As a result of the transaction timeout, many dialog activity triggers are not processed.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v7.0 using Management Center dialog activities PROBLEM ABSTRACT: The SendMarketingTriggers scheduled job fails with a transaction timeout. BUSINESS IMPACT: Prevents customers from successfully participating in dialog activities. RECOMMENDATION:
Problem conclusion
The SendMarketingTriggers scheduled job was changed to better handle the case of a large number of entries in the DMTRIGSND database table. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR44695
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-11-09
Closed date
2012-12-04
Last modified date
2012-12-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
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Document Information
Modified date:
04 December 2012