JR43377: CMVC 223307 - ALLOW CUSTOMER SEGMENTS USING "USE MARKETING ACTIVITIES TO ADD OR REMOVE CUSTOMERS" TO WORK PROPERLY.

7.0.0.9 for Developer Express
7.0.0.9 for Developer Professional
7.0.0.9 for Developer Enterprise
7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.7 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• A business user creates a Customer Segment and selects the "Use
  marketing activities to add or remove customers" checkbox (and
  no other options).
  The business user then creates a dialog or web activity that
  uses the Add To or Remove From Customer Segment action to add
  customers to the segment.
  Then the business user uses this customer segment in a dialog
  activity with the "Customer is in Segment" trigger, or in an
  E-mail activity.
  The result is that every registered customer in the store will
  participate in the dialog activity or every registered customer
  in the store will get the e-mail.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce users on v7.0 who use the Customer Segment
  "Use marketing activities to add or remove customers" option.
  
  PROBLEM ABSTRACT:
   Customer segments with the "Use marketing activities to add or
  remove customers" option may include all registered customers.
  
  BUSINESS IMPACT:
  A larger number of customers than expected may participate in a
  marketing activity.
  
  RECOMMENDATION:
  

Problem conclusion

• The task command ListUsersInMemberGroupCmdImpl has been fixed to
  only return customers who have been added to the segment
  explicitly with their personalization ID when the Customer
  Segment has only the "Use marketing activities to add or remove
  customers" condition.
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP