JR42714: CMVC 221103 - report a possible conflict between data created under different workspaces that cause workspace commit to fail

7.0.0-WS-WCServer-FP009
WebSphere Commerce Version 7.0.0.8 Fix Pack
WebSphere Commerce Version 7.0.0.9 Fix Pack

APAR status

• Closed as program error.

Error description

• The Workspace feature in WebSphere Commerce allows users to
  operate in a "sandbox" type of environment, making changes in
  different workspaces so as not to affect each other.  This is
  working as designed.
  
  However, in some cases business users are attempting to create
  the same objects in multiple workspaces with the expectation
  that the Management Center tools will prevent them from doing
  this.  If the taskgroups are approved to move to the
  production-ready environment, there may be a failure in the
  approval process due to the duplicated data.
  
  This problem occurs when the newly created objects have data
  that resolves to the same unique index.
  

Local fix

• Examine log files and resolve data conflicts manually after task
   groups fail approval. This can be done by carefully manually
  deleting the conflicting (duplicated) data under the appropriate
   workspace or approved content.
  

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 business users leveraging workspaces and
  creating identical content (products, promotions, marketing
  activities, etc.) in multiple workspaces.
  
  PROBLEM ABSTRACT:
  Duplicate business objects (e.g. Catalog entries, Categories,
  Attributes) can be created across workspaces leading to
  taskgroup approval failures.
  
  BUSINESS IMPACT:
  Without this fix, customers will need to manually resolve
  conflicting data which could be time consuming and error-prone.
  Note that this situation arises only when creating the same
  products, etc. in multiple workspaces.
  
  RECOMMENDATION:
  

Problem conclusion

• This fix offers additional options to content administrators to
  resolve some data conflicts created across multiple workspaces.
  The options are:
  1. able to report exception during object creation when other
  workspaces or approved content has a data conflict and/or
  2. automatically merge conflicting data for created objects
  during workspace approval and/or
  3. automatically delete old conflicting data for created objects
  during workspace approval - Risk: data might be deleted from the
  approved content during workspace content approval and commit
  processes.
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP