JR40412: *.PPTX, *.XLSX, *.DOCX FILES CREATED BY OFFICE 2007 CANNOT BE DOWNLOADED CORRECTLY FROM BPM 7.5 COACH

Version 7.5 Refresh Pack 1 for the IBM Business Process Manager products
WebSphere Enterprise Service Bus V7.5 Refresh Pack 1 (7.5.1.0)

APAR status

• Closed as fixed if next.

Error description

• Using document attachment function to attach *.pptx, *.xlsx,
  *.docx documents created by office 2007 to COACH, then download
  the files by using IE 7/IE 8.
  If there is no MS Office installed on the windows OS or the MS
  Office version is lower than 2003, the IE shows the downloads
  file is a zip file instead of .xlsx/pptx/docx files.
  

Local fix

• Install MS Office 2003 or future MS Office version
  Or use Firefox instead of IE
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  *.PPTX, *.XLSX, *.DOCX FILES CREATED BY     *
  *                  OFFICE 2007 CANNOT BE DOWNLOADED CORRECTLY  *
  *                  FROM BPM 7.5 COACH                          *
  ****************************************************************
  * PROBLEM DESCRIPTION: *.PPTX, *.XLSX, *.DOCX FILES CREATED    *
  *                      BY OFFICE 2007 CANNOT BE DOWNLOADED     *
  *                      CORRECTLY FROM BPM 7.5 COACH            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Fix for this APAR is targeted for the next version of BPM.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R750 PSY

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