JR36472: CMVC 198887 - RESOLVE PROBLEM WITH PASSWORDNOTIFY.JSP AFTER WAS 7.0.0.9 FIXPACK UPGRADE

WebSphere Commerce Version 7.0.0.1 Fix Pack
JR36472; Fail to send emails after Application Server upgrade to 7.0.0.9
WebSphere Commerce Version 7.0.0.7 Fix Pack

APAR status

• Closed as program error.

Error description

• After upgrading the IBM Websphere Application Server to Fix Pack
  7.0.0.9 there is the following error in Websphere Commerce V7
  when trying to send a password reset mail:
  [4/29/10 13:56:53:899 CEST] 00000023 CommerceSrvr  E
  com.ibm.commerce.messaging.commands.SendMsgCmdImpl
  performExecute
  CMN0208E: Command
  "com.ibm.commerce.messaging.commands.SendMsgCmdImpl" failed to
  process. Error: Messaging system. The composer encountered the
  following error:
  The URL constructed during composition using ViewName
  http://<hostname>:80/webapp/wcs/stores/IBM.WC.Compose/MadisonsSt
  orefrontAssetStore//Messages/PasswordNotify.jsp/********  is
  invalid {1}
  ...
  [4/7/10 13:11:21:109 CDT] 00000024 webapp        E
  com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E:
  [Servlet Error]-[CompositionRequestServlet]:
  java.lang.AbstractMethodError:
  com/ibm/websphere/servlet/request/IRequest.isStartAsync()Z
   at
  com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
  vletWrapper.java:946)
   at
  com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
  vletWrapper.java:500)
   at
  com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest
  (ServletWrapperImpl.java:178)
   at
  com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:
  3810)
   at
  com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.j
  ava:276)
   at
  com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.
  java:931)
   at
  com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContai
  ner.java:1583)
   at
  com.ibm.wsspi.webcontainer.WebContainer.handleRequest(WebContain
  er.java:95)
   at
  com.ibm.commerce.messaging.composer.JSPInvokerWAS6Impl$JSPPrivil
  egedActionExecutionUnit.run(JSPInvokerWAS6Impl.java:116)
   at
  com.ibm.commerce.messaging.composer.JSPInvokerWAS6Impl.invokeJSP
  (JSPInvokerWAS6Impl.java:257)
   at
  com.ibm.commerce.messaging.viewcommands.MessagingViewCommandImpl
  .nonHttpForwardDocument(MessagingViewCommandImpl.java:477)
  
  After uninstalling the Application Server Fix Pack 7.0.0.9 it
  works again.
  

Local fix

• Apply WS Commerce v7.0.0.1 or this APAR before upgrading to WAS
  7.0.0.9.
  

Problem summary

• USERS AFFECTED:
  Any WebSphere Commerce V7.0.0.0 customers who use 7.0.0.9 or
  above.
  
  PROBLEM ABSTRACT:
  WebSphere Commerce V7 fails to send emails (e.g. a password
  reset
  email) in a web 2.0 enabled sample store (e.g. Madison) after
  Application Server upgrade to 7.0.0.9.
  
  BUSINESS IMPACT:
  Any email functionality, for example, the password reset mail
  functionality, for a web 2.0 enabled sample store (for example,
  the Madison store), in WebSphere Commerce V7 is impacted.
  
  RECOMMENDATION:
  Subscribe to WebSphere Commerce notifications to keep up to date
  with support updates. As per the following Information Center
  page:
  
  Required and recommended fixes for WebSphere Commerce version 7
  http://publib.boulder.ibm.com/infocenter/wchelp/v7r0m0/index.jsp
  ?topic=/com.ibm.commerce.install.doc/refs/rigrecfix.htm
  
  The minimum required level of WebSphere Application Server is
  7.0.0.3. It is recommended to upgrade to WebSphere Commerce
  v7.0.0.1 when running WebSphere Commerce with WebSphere
  Application Server 7.0.0.9.
  
  You can apply WebSphere Commerce fixpack 7.0.0.1. if upgrade
  WebSphere Application Server to Version 7.0.0.9 is required, or
  request APAR JR36472:
  IBM - WebSphere Commerce Version 7.0.0.1 Fix Pack -
  http://www-01.ibm.com/support/docview.wss?rs=3046&uid=swg2402664
  9
  

Problem conclusion

• In WebSphere Application Server v7.0.0.9, the interface class
  com.ibm.websphere.servlet.request.IRequest has been updated with
  some new methods. This interface class was implemented by
  Websphere Commerce. Updating this interface required the
  corresponding update in WebSphere Commerce.
  
  In WebSphere Application Server 7.0.0.3, the implementation of
  this class works fine. In 7.0.0.9, the implementation class
  fails to initialize with the following exception:
  [4/29/10 13:56:53:602 CEST] 00000023 webapp        E
  com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E:
  [Servlet
  Error]-[/MadisonsStorefrontAssetStore/Messages/PasswordNotify.js
  p]:
  java.lang.AbstractMethodError:
  com/ibm/websphere/servlet/request/IRequest.isStartAsync()Z
  
  The interim fix associated with this APAR resolves the problem
  for WebSphere Commerce V7 to adapt to the WebSphere Application
  Server 7.0.0.9. implementation.
  
  -------------------------------------------------------------
  The latest available maintenance information can be obtained
  from the Recommended Fixes for WebSphere Commerce technote:
  http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP