IBM Support

JR34588: INSTALLATION ERROR DURING AUTOMATED DB2 V9 INSTALL WITH TIVOLI SOFTWARE DISTRIBUTION.

Fixes are available

DB2 Version 9.1 Fix Pack 9  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 10  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 11  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 12  for Linux, UNIX and Windows

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Installation error during automated DB2 V9 Install with Tivoli
Software Distribution.

The installation completes successfully as long as a user is
logged in and starts the installation process manually.
But when using Tivoli Software Distribution to install DB2 it
automatically without a user logged into console, installation
fails with error:

1603     A fatal error occurred.

Install log shows:

Action start 0:13:07: VerifyPrereqsCA.
1: The installation program has been unable to find the name of
the user currently logged on to the operating system. The error
code returned by the Networking API is "0".
Action ended 0:13:07: VerifyPrereqsCA. Return value 3.

Installation trace shows :

|||| iMsiGetProperty 5 -DATA-  , STRING = LogonUser
540    |||| iMsiGetProperty 6 -DATA-  , INT = 257
541    |||| iMsiGetProperty 10 -DATA-  , STRING =
CALLING_MSIGETPROPERTY
542    |||| iMsiGetProperty 15 -DATA-  , STRING = um09922arz
543    |||\ iMsiGetProperty EXIT --  , UINT = 0
544    ||| GetLoggedInUserDetails(char*,char*,char*,unsigned
long,unsigned long,unsigned long,unsigned long*) 5 -ERROR-  ,
STRING = can not get logged on domain information
545    ||\ GetLoggedInUserDetails(char*,char*,char*,unsigned
long,unsigned long,unsigned long,unsigned long*) EXIT --  , INT
= 5142
546    || IUser::setAsLoggedOnUser() 20 -ERROR-  , INT = 5142
547    || IUser::setAsLoggedOnUser() 30 -ERROR-  , INT = 0
548    |\ IUser::setAsLoggedOnUser() EXIT --  , INT = 5142

816    || VerifyUserPrereqs 10 -ERROR-  , INT = 5142

The above error occurs when installation fails to get the domain
information for the logged on user.

Local fix

  • Manually log on to system and start the installation.

Problem summary

  • INSTALLATION ERROR DURING AUTOMATED DB2 V9 INSTALL WITH TIVOLI
SOFTWARE DISTRIBUTION

Problem conclusion

  • First Fixed in DB2 V9.1 FP9

Temporary fix

  • Manually log on to system and start the installation

Comments

  • 



APAR Information




    

  • APAR number
    JR34588
    • 

  • Reported component name
    DB2 CPE WINDOWS
    • 

  • Reported component ID
    5724B5601
    • 

  • Reported release
    910
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2009-10-20
    • 

  • Closed date
    2010-05-03
    • 

  • Last modified date
    2010-05-03
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    
JR34587
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    DB2 CPE WINDOWS
    • 

  • Fixed component ID
    5724B5601
    • 



Applicable component levels


    

  • R910  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSEPGG","label":"DB2 for Linux- UNIX and Windows"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"910","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            12 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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