IBM Support

JR28572: INSTALL OF DB2 FAILS WITH "DB2INSTALLEVENTLOG.EXE HAS ENCOUNTERED A PROBLEM"

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Install of DB2 v9.1 or v9.5 fails with below errors:
    
    db2InstallEventLog.exe has encountered a problem and needs to
    close. We are sorry for the inconvenience.
    
    If you were in the middle of something, the information you were
    working on might be lost.
    
    For more information about this error click here.
    
    **After clicking 'click here' below is the contents of the the
    screen displayed**
    
    Error Signature:
    AppName: db2installeventlog.exe
    AppVer: 9.1.0.356
    ModName: db2installeventlog.exe
    ModVer: 9.1.0.356
    Offset: 000ccfe0
    
    To view technical information about the error report click here.
    
    **After clicking 'click here' below is the contents of the the
    screen displayed**
    
    The following information about yoru process will be reported:
    
    Exception Information
    Code: 0xc0000005
    Flags: 0x00000000
    Record: 0x0000000000000000
    Address: 0x00000000004ccfe0
    
    System Information:
    Windows NT 5.1 Build: 2600
    CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E
    CPU Version: 000006E8 CPU Feature Code: BFE9FBFF
    CPU AMD Feature Code: 00DAE824
    
    Module 1
    db2InstallEventLog.exe
    Image Base: 0x00400000 Image Size: 0x00000000
    Checksum: 0x0014fe45 Time Stamp: 0x44ae38d0
    

Local fix

  • The workaround for APAR JR28572 is to disable the two custom
    actions related to the InstallEventLog; StartInstallEventLogCA
    and EndInstallEventLogCA.  If you receive the following error
    message during the installation of the product, you will need to
    complete the steps in the workaround to complete the
    installation process.
    
    To implement the workaround download the DisableCA.vbs tool
    from the following location:
    ftp://ftp.software.ibm.com/ps/products/db2/tools/DisableCA.vbs
    
    Run the tool following these steps:
    
    1) Save the DisableCA.vbs tool to your local drive
    
    2) Copy the V9 DB2 image to your local drive
    
    3) Go to ~\db2\windows directory in the install image and locate
    the install .MSI file.  For example if you are installing DB2
    Enterprise Server Edition the file will be called "DB2
    Enterprise Server Editon.msi".  If installing DB2 Client the
    file will be called "DB2 Client.msi"
    .
    4) Execute the following commands to disable the two
    InstallEventLog custom actions:
    cscript DisableCA.vbs [~\DB2 Enterprise Server Edition.msi]
    StartInstallEventLogCA
    cscript DisableCA.vbs [~\DB2 Enterprise Server Edition.msi]
    EndInstallEventLogCA
    
    where [~\DB2 Enterprise Server Edition.msi] is the full path of
    DB2 ESE's install .MSI file.  If installing DB2 Client or DB2
    Workgroup Group Server Edition, you will instead use the the
    name of their install .MSI file.
    
    Example:
    C:\>cscript DisableCA.vbs
    "C:\Downloads\DB2v9client\db2\Windows\DB2 Client.msi"
    StartInstallEventLogCA
    
    C:\>cscript DisableCA.vbs
    "C:\Downloads\DB2v9client\db2\Windows\DB2 Client.msi"
    EndInstallEventLogCA
    
    You need to put the file name inside "" since there is a space.
    This ensures the file name is treated as one parameter.  After
    disabling the two custom actions in the DB2 install .MSI file,
    replace the .MSI file in your same install image (under
    ~\db2\windows) using the newly modified .MSI file.
    
    5) Install the DB2 product using your updated DB2 install
    image.
    
    Note: If installing using a response file you do not need to
    create a new response file.  The disabled functions for
    InstallEventLog have nothing to do with the install and
    configuration.  Use the same .rsp file you already prepared,
    unless you want to change something.
    

Problem summary

  • Install of DB2 v9.1 or v9.5 fails with below errors:
    
    db2InstallEventLog.exe has encountered a problem and needs to
    close. We are sorry for the inconvenience.
    

Problem conclusion

  • APAR first fixed in 9.1 FP5
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR28572

  • Reported component name

    DB2 CUE ISERIES

  • Reported component ID

    5724M1501

  • Reported release

    910

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2008-02-27

  • Closed date

    2008-06-23

  • Last modified date

    2008-06-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    JR28573

Fix information

  • Fixed component name

    DB2 CUE ISERIES

  • Fixed component ID

    5724M1501

Applicable component levels

  • R910 PSY

       UP

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Document Information

Modified date:
11 October 2021