Fixes are available
APAR status
Closed as program error.
Error description
The watchdog component of the OS Agent for Unix and Linux calls the "cinfo" command to check agent status and get instance information. Sometimes the "cinfo" command does not return a value which can result in the process for the command not terminating.
Local fix
Watchdog can be disabled with the following steps: Edit the lz.ini or ux.ini and comment out the line the starts with KCA_CAP_DIR. (Note the value on the right might have a slightly different value based on the release). # KCA_CAP_DIR=$CANDLEHOME$/config/CAP:/opt/IBM/CAP and add the line KCA_CAP_DIR= Stop and restart the OS Agent.
Problem summary
Watchdog calls to cinfo sometimes do not terminate. When the watchdog utility which is part of the OS agent issues calls to the "cinfo" command sometimes the calls do not terminate which results in extraneous "cinfo" processes running in the background. This can occur on either the UNIX or Linux OS agents.
Problem conclusion
Code has been updated to terminate an externally launched command that has not terminated after twenty minutes. Commands can include calls to "cinfo" and "itmcmd". The fix for this APAR is not supported on the following platforms due to threading issues in the kernel: li6243 - Linux Intel R2.4 (32 bit) ls3243 - Linux S390 R2.4 (31 bit) ls3246 - Linux S390 R2.4 (64 bit) The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.2-TIV-ITM-FP0006 | interim fix | 6.2.2.2-TIV-ITM_UNIX-IF0009 | interim fix | 6.2.2.2-TIV-ITM_LINUX-IF0008 | interim fix | 6.2.2.3-TIV-ITM_UNIX-IF0004 | interim fix | 6.2.2.4-TIV-ITM_UNIX-IF0005 | interim fix | 6.2.2.4-TIV-ITM_LINUX-IF0003 | fix pack | 6.2.2-TIV-ITM-FP0006
Temporary fix
Watchdog can be disabled until the fix can be applied. - Edit the < lz | ux >.ini and comment out the line that starts with KCA_CAP_DIR. (Note the value on the right might have a slightly different value based on the release). # KCA_CAP_DIR=$CANDLEHOME$/config/CAP:/opt/IBM/CAP and add the line KCA_CAP_DIR= - Stop and restart the OS Agent
Comments
APAR Information
APAR number
IZ99020
Reported component name
ITM AGENT UNIX
Reported component ID
5724C040U
Reported release
622
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-04-18
Closed date
2011-07-15
Last modified date
2011-12-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
ITM AGENT UNIX
Fixed component ID
5724C040U
Applicable component levels
R622 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622"}]
Document Information
Modified date:
30 December 2022