IZ96334: EDIT SITUATION FROM MY ACKNOWLEDGED EVENTS SHOWS INCORRECT SITUATION NAME

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)
IBM Tivoli Monitoring 6.2.2 Fix Pack 6 (6.2.2-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• APAR Type:            Internal
  Approver Initials:    BS
  Severity:             3
  Reported Release:     622
  Compid:               5724C04PS
  incorrect sit
  name
  ABSTRACT:  Edit situation from my acknowledged events
             shows incorrect situation name
  
  PROBLEM DESCRIPTION:
  
  Selecting a row from the "My Acknowledge Events" view, then
  selecting "Edit Situation" launches the situation editor with
  showing the  incorrect situation name in the Siuation editor
  tree.
  
  The problem can only be seen when launching the TEP
  situation editor from the "My acknowledged Event's
  view" in the default enterprise workspace. The user
  would have to first acknowledge an event to see a row
  on the table view and then launch the situation editor
  from that row in the table. This defect has been
  present since V6.2.1 when situation long name support
  was added.
  
  RECREATE INSTRUCTIONS:
  
  1. Create a Situation with a name that uses special
  characters (dashes, colons, spaces).  For example, I navigated
  down to the "Disk" navigator item for a Linux OS Agent, then
  right-clicked, did "Situations...", and created a Situation
  named "test - lz:testing".  I made sure it would always be true
  (Mount point='/', and Disk space percent > 0).
  
  2. When the event goes true go to the default Enterprise
  workspace, select the acknowledged event from the "My
  acknowledged Event" view.  Then select "Edit Situation". From
  there the situation editor will be launched and showing the
  incorrect situation name.
  

Local fix

• There are quite a few workarounds as the situation
  editor in the TEP client has many launch points other
  than this one workspace view.
  

Problem summary

• Incorrect situation name when editing situation from the Tivoli
  Enterprise Portal "My Acknowledged Events" view.
  
  From the Tivoli Enterprise Portal default enterprise workspace
  "My Acknowledged Events" view launching the situation editor
  shows the incorrect situation name.  Selecting a row from this
  view, right mouse clicking and selecting "Edit Situation" shows
  the internal name of the situation instead of the correct
  display name.  This problem only happens if the situation name
  contains special characters.
  

Problem conclusion

• Fixed the launch point for the situation editor dialog so it now
  displays the correct name of the situation in the the editor
  tree.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.2-TIV-ITM-FP0006
  

Temporary fix

• Launch the situation editor from the navigator tree or the tool
  bar in order to get the correct situation name in the editor
  tree.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEP

• Fixed component ID

  5724C04EP

Applicable component levels

• R622 PSY

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