IZ80295: TIMESPAN ICON MISSING FROM KT3 WORKSPACES

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)
IBM Tivoli Monitoring 6.2.2 Fix Pack 6 (6.2.2-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• ********************** START OF APAR OPEN TEMPLATE
  *********************
  
  * Please open an apar with the following severity and
  information:     *
  *
  *
  APAR Type:            Field
  Approver Initials:    MB
  Severity:             1
  Reported Release:     622
  Compid:               5724C04PS Tivoli Enterprise Portal Server
  ABSTRACT:             Timespan icon missing from KT3 workspaces
  PROBLEM DESCRIPTION:
  
  For the timespan icon to display, the HISTORY_OPTIONS property
  must be
  set to true when the result is returned to the TEP Client.
  
  The TEPS will set that option only if the UADVISOR situation
  distribution intersects with the nodes that are assigned to the
  workspace.  In the case of KT3, the workspace will be assigned
  to a
  subnode, but the UADVISOR is distributed to the managing agent.
  This
  will not have an intersection, so the HISTORY_OPTIONS property
  will be
  set to false.
  
  
  RECREATE INSTRUCTIONS:
  1. Install ITM 6.2.2 fp2
  
  2. Install the T3 agent (7.2, then install fp1)
  3. Install ISM and define a service. (The recreate used http)
  4. Install the sql's given by dev using BuildPresentation.bat
  5. Turn collection on for all attributes for the T3 agent.
  Recreate also
  turned collection on for ISM
  6. Go to the workspace stated above in "Issues"
  7. Note that while the workspace by default shows the past 8
  hours,
  there is no time span icon for any of the views.
  

Local fix

• Without the TEPS fix given, user can utilize the Timespan lock
  Icon to view historical data.
  
  With the TEPS fix installed, user will select the plot chart
  view on top of the view to see the Time Span Icon.
  

Problem summary

• For agents that have subnodes and managing agents (for example
  KT3 and UA), the historical timespan button may not display when
  historical collection is done at the managing agent.
  
  
  When historical collection is done for subnode agents, the
  UADVISOR situation is distributed to the managing agent.  But
  when the query is issued, it is assigned to subnode agent.
  Since the managing agent is part of the nodes that the query is
  assigned to, the test to determine if history is enabled will
  fail and the historical timespan icon will not display.
  

Problem conclusion

• The code was modified to ensure that if the query is for a
  subnode agent, that the managing agent is included in the test
  between the UADVISOR situations and the assigned nodes of the
  query.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
    | fix pack | 6.2.2-TIV-ITM-FP0003
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R622 PSY

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