IZ78288: CLOSED EVENTS NOT CLEARING FROM SIT EVENT CONSOLE

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)
IBM Tivoli Monitoring 6.2.2 Fix Pack 6 (6.2.2-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• APAR Type:            Field
  Approver Initials:    BS
  Severity:             2
  Reported Release:     621
  Compid:               5724C04PS Tivoli Enterprise Portal Server
  ABSTRACT:             Closed events not clearing from Sit event
  console
  .
  PROBLEM DESCRIPTION:
  Closed or acknowledged events not clearing from TEP situation
  event console.
  
  MDVREGR caused by APAR IZ50716 in 6.2.1-TIV-ITM-FP0002
  

Local fix

• Recycle tep client.
  

Problem summary

• Acknowledging events when logged on to the Tivoli Enterprise
  Portal with a USER ID that has an assigned overview does not
  clear the original open event from the navigator tree and the
  situation event console. This problem only happens with userids
  that have assigned overviews (the root defined for that user is
  at a different level of the navigator tree than the actual root)
  

Problem conclusion

• Fixed the problem so when an event is acknowledged the original
  open event is removed and only the event with the acknowledged
  status remains in the navigator tree and situation event
  console.
  
  
  The fix for this APAR is included in the following maintenance
  vehicle:
      | fix pack | 6.2.1-TIV-ITM-FP0004
      | fix pack | 6.2.2-TIV-ITM-FP0004
  

Temporary fix

• Log off and back on the Tivoli Enterprise portal.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEP

• Fixed component ID

  5724C04EP

Applicable component levels

• R621 PSY

     UP