IZ77688: CLONING THE CREATESR APPLICATION DOES NOT CLONE THE VIEW SERVICEREQUEST LINK

APAR status

• Closed as documentation error.

Error description

• Cloning the CreateSR application does not clone the View Service
  Request link
  
  In Application Designer, search for the app CREATESR. There is a
  View Service Requests link - that when you use the application,
  allows you to view service requests from that app.  When we
  clone that application, the View Service Request link is not
  cloned.
  
  Steps to replicate, from client:
  
  Open Maximo logged as Maxadmin.
  
  Go to Application Designer and bring up CREATESR.  Out of the
  box, there is a View Service Request link that will take you to
  the View Service Request application
  
  When I select the action Duplicate Application Definition, give
  it a new application name (TEST1) and a description.  Save
  
  Bring up the new application (TEST1)
  
  Notice that View Service Requests link is not there.  So when I
  create a service request from this application, I cannot just
  click on the View Service Request link to quickly get there.  I
  would need to use the Go To Menu.  But if I were to use the out
  of the box Create Service Request, the link is there and I can
  easily go to View Service Request.
  
  Replicated in Maximo 7.1.1.6
  

Local fix

• na
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of the Application Designer.           *
  ****************************************************************
  * PROBLEM DESCRIPTION: In Application Designer, search for the *
  *                      app CREATESR. There is a View Service   *
  *                      Requests link - that when you use the   *
  *                      application, allows you to view service *
  *                      requests from that app.  When we clone  *
  *                      that application, the View Service      *
  *                      Request link is not cloned.             *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  *                      Steps to replicate, from client:        *
  *                                                              *
  *                      Open Maximo logged as Maxadmin.         *
  *                                                              *
  *                      Go to Application Designer and bring up *
  *                      CREATESR.  Out of the box, there is a   *
  *                      View Service Request link that will     *
  *                      take you to the View Service Request    *
  *                      application                             *
  *                                                              *
  *                      When I select the action Duplicate      *
  *                      Application Definition, give it a new   *
  *                      application name (TEST1) and a          *
  *                      description.                            *
  *                                                              *
  *                      Save                                    *
  *                                                              *
  *                      Bring up the new application (TEST1)    *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  *                      Notice that View Service Requests link  *
  *                      is not there.  So when I create a       *
  *                      service request from this application,  *
  *                      I cannot just click on the View Service *
  *                      Request link to quickly get there.  I   *
  *                      would need to use the Go To Menu.  But  *
  *                      if I were to use the out of the box     *
  *                      Create Service Request, the link is     *
  *                      there and I can easily go to View       *
  *                      Service Request.                        *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  CLONING THE CREATESR APPLICATION DOES NOT CLONE THE VIEW
  SERVICE  REQUEST LINK.
  

Problem conclusion

• A new property has been added to the appbar control that allows
  customization of the AppBar links for a new Self Service app,
  whether it is cloned from an existing application, or created
  from scratch.  To configure the AppBar links, export the XML
  for the new application, then edit the <appbar> tag to include
  a new "appbarlinks" property, and reimport. This new property
  contains one or more sets of link attributes, separated by
  semicolons. Each set of attributes contains the following three
  attributes, separated by commas: (1) the ID of the linked
  application, (2) the description to be displayed in the appbar,
  and (3) the image to display next to the description in the
  appbar link.
  
  
  
  
  
  If the appbarlinks property is set on the appbar control, then
  any existing links that are found in the database are ignored,
  and only the customized links are displayed. This property has
  no effect on the menubar items.
  
  
  
  
  
  Following is the format for the new appbarlinks property, and
  an example of a customized <appbar> control:
  
  
  
  
  
  appbarlinks="APP1,Description1,img1;APP2,Description2,img2"
  
  <appbar id="servreqs" appbarlinks="CREATESR,Create Service
  Request,appimg_createsr.gif;SEARCHSOL,Search
  Solutions,appimg_searchsol.gif"/>
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels