IZ77537: TEPS USES HIGH CPU AND CLIENTS CANNOT LOG IN

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)
IBM Tivoli Monitoring 6.2.2 Fix Pack 6 (6.2.2-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• The TEPS begins using 100% CPU.  When this happens, existing
  clients hang, and new clients cannot log in.
  

Local fix

Problem summary

• The portal server on Windows randomly starts using 100% CPU.
  
  During operation, the portal server starts using 100% of a CPU.
  The issue is not correlated to any client or monitoring server
  event. Recycling the portal server temporarily resolves the
  problem. The problem only occurs on Windows platforms.
  

Problem conclusion

• Fixed a problem in the CORBA communication thread concurrency.
  
  The fix for this APAR is included in the following maintenance
  vehicle:
      | fix pack | 6.2.1-TIV-ITM-FP0004
      | fix pack | 6.2.2-TIV-ITM-FP0004
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R621 PSY

     UP