IZ70091: RESET EVENTS WILL NOT BE SENT TO OMNIBUS AT AGT SWITCH

APAR status

• Closed as program error.

Error description

• Agt 1 connected to RTEMS A
  
  somehow disconnect occurs and
  
  Agt 1 connects to RTEMS B
  
  Event raises and sends event to Omnibus
  
  Agt 1 disconnects from RTEMS B and connects to RTEMS A
  
  Event is resent to Omnibus from RTEMS A but Omnibus sees he
  already has this and deletes this event
  
  N record sent to omnibus and event is erased
  
  
  so now the event raised but Omnibus has deleted 1 because of
  duplicate and deleted another due to agent offline indication
  
  
  When the new Y event is sent, EIF now has 2 open events, 1 from
  each thrunode.  When the reset record is generated and sent to
  EIF, the theory had been that the most recent event is erased
  instead of the one with the old thrunode.
  

Local fix

• No workaround available
  

Problem summary

• When an agent switches from 1 RTEMS to another and a new Y event
  is sent from RTEMS2, Omnibus deduplication rules close the
  event from RTEMS1 and keep the one from RTEMS2. When the reset
  record is generated and sent to Omnibus, this most recent event
  is erased also and now there are no events on Omnibus even
  though the situation is still true.
  

Problem conclusion

• The Reset event sent by RTEMS1 will be have a value of "DROP" in
  situation_eventdata.  This will cause the deduplication rules
  on Omnibus to drop the Reset event and not close the Y status
  event.
  
  The fix for this APAR is included in the following maintenance
  vehicle:
      | fix pack | 6.2.1-TIV-ITM-FP0002
      | fix pack | 6.2.2-TIV-ITM-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  OA32395 IZ75607 OA32900

Fix information

• Fixed component name

  TEC GUI INTEGRA

• Fixed component ID

  5724C04TG

Applicable component levels

• R621 PSY

     UP