IZ67195: SITUATION STATUS NOT RESET AT TEP AFTER AGENT SWITCH

APAR status

• Closed as program error.

Error description

• Environment:
  
    Any platform with an agent to switch between 2 TEMS.
  
  Problem Description:
    A situation that has registered a TRUE condition is not reset
  after the condition turns FALSE if the agent is switched to a
  different TEMS and the condition goes FALSE during the switch.
  Recycling the TEP/TEPS will not fix this condition.
  
  Detailed Recreation Procedure:
    Force a TRUE event for a situation/agent.  Kill the agent and
  reconfigure it to run on another TEMS.  Before re-starting the
  agent, turn the condition to FALSE.  Start the agent. The
  status at the TEP will not reset.
  
  Related Files and Output:
  
  To identify it, there should still be an event in the TEP
  in the Situation Event Console. See screenshots.
  Also, running the soap request to see the situation opened with
  BOTH RTEMS:
  <CT_Get><userid>sysadmin</userid><password>tivoli</password><tab
  le>O4SRV .ISITSTSH</table><sql>SELECT DELTASTAT,KEY FROM
  O4SRV.ISITSTSH WHERE SITNAME = 'situation name' </sql> </CT_Get>
  
  Screenshots Directory:
  
  /ecurep/pmr/2/6/26078,646,706
  File: 26078.646.706.screenshots_I_TSISTSH.zip
  
  Reproduced in ITM 6.2.1 IF2
  

Local fix

• Reconfigure the agent to only use one TEMS.
  

Problem summary

• Details Pending
  

Problem conclusion

• Details Pending
  
  The fix for this APAR is included in the following maintenance
  vehicle:
      | fix pack | 6.2.1-TIV-ITM-FP0002
      | fix pack | 6.2.2-TIV-ITM-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  OA32394 OA32893

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R621 PSY

     UP